No more nightmares!

Managing Difficult Clients and Situations in Veterinary Practice
Mini Series

Get all the advice you need to confidently diffuse difficult situations in this comprehensive, fully-guaranteed Online Mini Series™ course from CPD Solutions

  • Find out how understanding and responding to human body language can help de-escalate and diffuse difficult situations
  • You have a whole year’s access to recorded sessions and study notes for reviewing key points
  • Superb value for money – you learn without travelling or paying for accommodation, childcare or petcare
  • Watch the live meetings OR the recordings on your iPad, mobile, PC or tablet
  • Self-assessment quiz to ‘release’ your 8 hours CPD certification

It’s always difficult to know how to handle such situations and this course gives reassurance that it’s ok to explain and not avoid.

The series has given me a much better understanding and insight in dealing with clients and colleagues, especially in stressful situations. It will help me relate more professionally with clients, their companion animals and my colleagues. I will better able to cope as I now have good advice for self-care

What will I learn on this course?

Session 1

Developing a Compassionate Understanding of Human Emotions

  • Learn to identify the range of human emotions associated with pet-people relationships
  • Discover the theories for understanding human emotions
  • Explore client factors and veterinary factors
  • Get a practical guide for dealing with anger
  • Find out strategies for developing self-awareness, recognising personal prejudices and avoiding stereotyping

Session 2

Compassionate Responding to Client Difficulties

  • Develop knowledge and understanding of compassion focused approaches to veterinary practice: client rapport and involving the client in consults
  • Learn how to consider clients with mental health difficulties
  • Develop sensitivity to additional needs clients may have
  • Consider the available approaches to raising animal welfare concerns
  • End-of-life veterinary care and euthanasia
  • Learn the required skills for compassionate communication and how to use empathy

Session 3

Body Language, Compassionate Communication Skills and Self-Care

  • Find out how to recognise and understand body-language
  • Learn how to be aware of your own body and body-language
  • Find out how best to cope with client complaints
  • Discover how to compassionately communicate cost
  • Compassionate communication with colleagues- what you need to know
  • Develop self-compassion and self-care strategies

Meet the Presenter....

Dr Sue Dawson


Dr Sue Dawson is a psychologist specialised in the study of pet-people attachments. Sue is currently working a clinical internship with NHS Lancashire Care and has a busy private therapy practice. Sue was awarded a research fellowship by Manchester Metropolitan University to investigate human grief reactions in relation to veterinary euthanasia, she completed this research in 2007 identifying the concept of responsibility grief. Sue worked for The Blue Cross for 2 years and with The RSPCA for 13 years including overseas in post-war Bosnia. She has lectured widely about pet bereavement throughout the world including BSAVA and World Congress, BVNA Congress and in Japan, The USA and Canada, The Netherlands and Vienna. She is currently investigating suicidal ideation and psychological distress in the veterinary profession and acts as consultant to several animal welfare charities.

Watch the recordings at a time convenient to you!

This course will help me with future interactions with clients, has given me a better understanding of how to read emotions and will help me to deal with difficult situations in practice with both clients and collegues.

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Live sessions

All the sessions are now available as recordings and you have access to them for a full 12 months after purchase. So buy now and take advantage of this fully flexible online CPD format.


Take advantage of the easy Online Mini Series™ format and increase your knowledge and confidence when dealing with difficult situations

Just £247 + VAT*

  • Overseas customers outside the EU will not be charged VAT.
  • Overseas customers in the EU; provide your VAT number and we will refund the VAT.
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Price includes...

  • All 3 sessions
  • Notes and quiz (8 hours CPD)
  • PLUS unlimited access to recordings and all course materials for 12 months!
  • No traffic jams or accommodation hassles
  • No child or pet care to arrange
  • No rota clashes to worry about and no locum cover needed

Just great CPD and a valuable ongoing resource


100% Money Back Guarantee

Buy with absolute confidence as your purchase is protected by our 100%, no quibble money-back guarantee

Very thorough and comprehensive courses. The course notes are a great addition too.

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0151 328 0444

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