Veterinary Receptionist Essentials

Becoming More Confident About Money
Mini Series

Get the confidence you need to talk about fees and deal effectively with owner queries in this easy to attend, fully guaranteed, Online Mini Series™ from CPD Solutions

  • Develop your role in bringing new clients into your practice and talking about fees with current clients
  • You have a whole year’s access to recorded sessions and study notes for reviewing key points
  • Superb value for money – you learn without travelling or paying for accommodation, childcare or petcare
  • Watch the recordings on your iPad, mobile, PC or tablet
  • Self-assessment quiz to ‘release’ your 8 hours CPD certification

Superb idea for CPD in the comfort of your own home.

12 months access gives me plenty of time to do it. That is what is great about your courses.

What will I learn on this course?

Session 1

Reviewing the Revenue Journey

  • The effect of lost income on the practice
  • The impact of bad debt write off, non-invoiced work (giving away the odd freebie or reduced bill soon mounts up!), insurance shortfalls and forgotten charges
  • How to map the revenue journey at your practice
  • The key stages where your role has a big impact
  • How to develop an action plan to help you manage the flow of money more effectively
  • Where you can help keep costs down

Session 2

Talking about Money and Fees

  • The importance of providing clear, detailed written estimates in advance
  • How to discuss the benefits of a Pet Health Plan convincingly
  • How to explain to owners the sheer scale of costs that go into even the simplest bill
  • How to resist the temptation to reduce bills

Session 3

Increasing your Confidence in Money Matters

  • How to feel confident handling queries about billing
  • The importance of clarity and openness with clients
  • How to address any difficult situations effectively and without stress
  • Effective strategies for providing and revising estimates

Meet the Presenter....

Alison Lambert


After qualifying from Liverpool University, Alison worked in Small Animal practice for several years, before working for Hills and MARS, where her passion for the customer experience was born.

As founder and Managing Director of Onswitch, Alison sees pet owners behaving less like ‘clients’ and more like ‘shoppers’.

Onswitch are Market Research Society Company partners and members of the Mystery Shoppers Providers Association.

Alison is a visiting lecturer in customer understanding at Nottingham University Vet School, and sits on the RCVS communications committee.

Watch the recordings at a time convenient to you!

Really enjoyed the CPD very interesting and full of usable information. The recorded sessions were very easy to use and great that you can pause and come back to it.

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12 months access to recordings and course materials is included

Please note that these are webinar recordings and not live events.
Full details on how to access the Mini Series will be emailed to you.


Take advantage of the easy Online Mini Series™ format and get the confidence and skills you need to help increase your practice revenue.

Just £227 + VAT*

  • Overseas customers outside the EU will not be charged VAT.
  • Overseas customers in the EU; provide your VAT number and we will refund the VAT.
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Price includes...

  • All 3 sessions
  • Notes and quiz (8 hours CPD)
  • PLUS unlimited access to recordings and all course materials for 12 months!
  • No traffic jams or accommodation hassles
  • No child or pet care to arrange
  • No rota clashes to worry about and no locum cover needed

Just great CPD and a valuable ongoing resource


100% Money Back Guarantee

Buy with absolute confidence as your purchase is protected by our 100%, no quibble money-back guarantee

Very thorough and comprehensive courses. The course notes are a great addition too.

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0151 328 0444

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