Get the confidence you need to talk about fees and deal effectively with owner queries in this easy to attend, fully guaranteed, Online Mini Series™ from CPD Solutions
Superb idea for CPD in the comfort of your own home.
12 months access gives me plenty of time to do it. That is what is great about your courses.
Reviewing the Revenue Journey
Talking about Money and Fees
Increasing your Confidence in Money Matters
After qualifying from Liverpool University, Alison worked in Small Animal practice for several years, before working for Hills and MARS, where her passion for the customer experience was born.
As founder and Managing Director of Onswitch, Alison sees pet owners behaving less like ‘clients’ and more like ‘shoppers’.
Onswitch are Market Research Society Company partners and members of the Mystery Shoppers Providers Association.
Alison is a visiting lecturer in customer understanding at Nottingham University Vet School, and sits on the RCVS communications committee.
Really enjoyed the CPD very interesting and full of usable information. The recorded sessions were very easy to use and great that you can pause and come back to it.
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